*** The best way to reach our clinic at this time is via email at email@example.com. Please note that we are experiencing an increased volume of inquiries and we will do our best to get back to you as soon as possible. ***
We are happy to announce that our clinic has initiated a gradual re-opening under the new Ministry of Health COVID-19 guidelines. We recognize the closure of our office over the past 3 months has been inconvenient for many of our patients. We appreciate your continued patience as we gradually return to in-person care. Please be aware that in the near future, we will be unable to serve the same volume of patients as we did prior to the pandemic closure. We are currently prioritizing appointments based on need. For those who have an upcoming appointment, we ask that you consider rescheduling your exam in 6-12 months if you are not experiencing any problems. This is especially true for patients who are considered high risk for COVID-19, including those over the age of 65.
The following directives have been created to optimize the safety for our patients and staff during COVID-19 Pandemic:
Prioritization of appointments:
- (1) Those with urgent ocular concerns (e.g. sudden changes in vision, flashes & floaters, or red/sore eyes) will be seen first.
- (2) Non-urgent ocular concerns (e.g. gradual changes in vision).
- (3) Previously cancelled and pre-booked appointments will be prioritized based on #1 and #2 above.
- (4) General appointments will be booked based on #1 and #2 above as capacity dictates.
- (5) Established patients of the clinic will be given priority.
Tele-optometry appointments: All attempts will be made to manage patient care through virtual consults. The risks and benefits of an in-person versus virtual consult will be considered when making this decision.
Screening: All patients with scheduled appointments will be pre-screened (by phone or intake form) upon booking and at the time of their visit. In consideration of patient safety, this will include screening questions for COVID-19 symptoms, as well as other questions to determine suitability for an in-person versus virtual visit.
Physical distancing: Maintaining physical distancing is our priority. As a result, we will space waiting room seating appropriately and provide unidirectional flow throughout our clinic.
Minimizing number of patients and staff: We will be requesting that patients come alone to their appointments. Those who cannot come alone will be limited to one support person.
Timeliness: Patients must arrive on time. Those arriving more than 10 minutes prior to their appointment or 10 minutes late will not be allowed to enter the clinic. In addition, we will be minimizing the amount of time of each patient visit.
Contact tracing: A log of every person entering and leaving the clinic will be kept.
Minimizing contact: Every attempt will be made to minimize patient-staff contact (including testing and treatment procedures, check –in and check-out procedures).
- Patients: All patients will be required to wear a mask and to disinfect their hands upon entry to the clinic. If they don’t have a mask, one will be provided.
- Staff: All staff will wear masks. Additional personal protective equipment (such as face shields) will be worn by staff when 6-foot physical distancing cannot be maintained. Our doctors and staff will wear gloves and/or use disposable cotton tip applicators whenever they are touching patients’ eyes or eyelids.
- Protective barriers: These will be installed at the reception desk as well as on all shared medical equipment including the pretesting stations, slit lamps, phoropters, and OCT instruments.
- Disinfection: All touched common surfaces and medical testing surfaces will be sanitized between patients. Cleaning of all other potential public surfaces, including door handles will occur multiple times per day. Aggressive nightly sanitization of all surfaces will also take place.
- Air Quality: Our clinic has increased airflow and negative pressure of the HVAC system and added additional HEPA filters to help filter out air-born pathogens.
- No magazines, toys or other shared materials will be available in the office.
Services Currently NOT available:
- Unscheduled walk-in appointments.
- Contact lens training sessions as per new College of Optometrists of Ontario COVID-19 Guidelines.
- Routine automated visual field testing as per College of Optometrists of Ontario COVID-19 Guidelines. As a result, our clinic will be recommending OCT testing to reduce visit time and to aid in accurate diagnosis.
If you have any further questions or concerns, please do not hesitate to call our office at 416-486-6084 or send us an email at firstname.lastname@example.org.